· Handling of IT infrastructure operations and all technical escalations from across the Divisions. · Coordinating and Preparing IT Budget · Reviews with the local and plant IT team WRT all on-going activities. Preparation of monthly MIS of the team and presenting it to management. · Develop and implement policies and procedures for all computerized systems · OEM coordination, POCs, technical negotiations, Presentations & Approval note · Handling data security · Handling Manufacture plant IT infra · Handling IT compliance across the Divisions including software licensing. · Providing training or coordinating with external faculties in arranging the training. · Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy · Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance · Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking · IT operational metrics and provide status to management · Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics · Maintains overall security of the network, systems, and data and ensures high availability of critical business systems · Owns and maintains strict controls on data/system backups and recover-ability · Develop and manage relationships with vendors in support of staff augmentation and systems support · Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements. · Define / maintain an IT operations model that meets the business- strategy, goals, and regulatory requirements. · Responsible for all infrastructure management and ensuring the 24/7 real-time performance of that infrastructure both internally and externally. · Document and maintain the IT architecture and operations procedures. · Maintain crisis management processes. Execute escalation paths and procedures to manage staff during system/network emergencies/crisis. Ensure timely and accurate communications to IT Infrastructure management team. · Recommend future IT technologies and procedures that will improve service delivery SLA's. · Recommend strategic direction for Systems, networking, Storage, backups, performance monitoring and capacity planning. Requirements · The candidate will have experience in one of the following areas: o Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities. · Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...) · Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows) · Demonstrated ability to coach, mentor, and supervise junior members of the team. · Must possess the initiative to resolve issues before they become critical. · Strong written communication skills including documentation. Work Experience & Education: · Bachelor's or higher degree in Computer science, Information Technology or related field preferred with 6 years of experience in IT out of which, at least 1-2 years in a similar role. · Experienced in contract and vendor management · Certifications: · IT related certifications (Microsoft, ITIL) · Optional (CISCO, CISSP, VMware, etc).
- B.E / B.Tech