A Senior IT professional who will be acting as a Program Manager for managing all of the Programs in the IT service Management and Monitoring Domain across all of the Global Geographies. The individual will also provide architectural input and help manage the delivery of the overall platform enhancements by ensuring the appropriate design and development standards are used always Key Skills: • Hands-on experience in the following ServiceNow applications: Incident, Change, Problem, Service Catalog, Survey/Assessment, Knowledge, Performance Analytics, Asset and CMDB, ITOM and Service Mapping • Experience in defining SLAs and OLAs • Implementation experience in Key enterprise and Open source monitoring tools for IT Infrastructure and Application Monitoring (Eg : Solarwinds,New Relic, App Dynamics, Zabbix etc) • Extensive hands-on experience in managing and delivering large global projects for external clients. • Managing Cross functional teams across different offices for Project and Operations delivery • Extensive experience working on different PM and office tools like MS Project, JIRA, Powerpoint etc • Maintain the financials of the platform and ensure 100% financial compliance and resource management • Excellent stakeholder management working with external and internal customers and representing the platform at different levels, providing Executive updates for the programs. • Solid understanding on integrations using Restful API,email etc . • Experience with managing large accounts for tools delivery. • Excellent People Management skills for teams that are working on different projects across ITSM and Monitoring Technologies domain. • Experience in introducing new ways of delivering projects within the Time schedule and with full quality control. • Participate and lead technical discussions for new deployment opportunities . Behavioral Skills: • Resolve technical issues of projects and Explore alternate designs • Lead the technical solutioning from the front and ensure customer expectations are balanced with the Project delivery • Participates as a senior mentor and fosters teamwork by inter-group coordination within the modules of the project. • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction • Train and coach members of project groups to ensure effective knowledge management activity. • Strong personal commitment to quality.
- B.E / B.Tech