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Mphasis - Support Engineer

Mphasis

Support Engineer
Bangalore, Karnataka, India
3 - 5 Years
7 - 12 LPA

Skills

Job Description

• Perform in-depth, end-to-end 3rd level system, software, and data quality support of the Elektron- PD infrastructure. • Act as a point of escalation for a number of internal customers including Operations, Data OPS, Problem Management, and Service Management. • Provide courteous and high-quality support for reported service issues. • Manage requests for service according to defined methods of working and engage various Development teams when required. • Perform resolution or triage of issues impacting service. • Provide technical and data analysis of production environment issues and replication in the integration environment when warranted. • Assist in training exercises for internal customers. • Assist OPS with various production changes. • Create and track software incidents affecting service. • Participate in post incident reviews. • Provide regular status reports to management as required. REQUIREMENTS • Minimum 3-5 years experience supporting real-time market data feeds or other development experience • Strong analytical, problem solving and interpersonal skills • Experience with UNIX (Solaris), Linux, and all Windows Operating Systems • Strong Knowledge of TCP/IP & UDP Multicast fundamentals and troubleshooting • Ability to establish successful and results-oriented working relationships with a diverse set of personalities • Ability to work under pressure in a fast paced environment • Working knowledge of market data content • Excellent verbal and written communication skills • Excellent organizational skills • Must be a self-starter with excellent initiative and an ability to inspire others to a higher standard Required Skillset: • Experience working with Reuters Market Data System (RMDS) • Experience in writing Unix scripts, xml, html, asp’s, perl, and windows command files Sensitivity: Confidential Version 1.2 Version 1.2 Thomson Reuters – Confidential Page 2 of 4 • Experience with Siebel, Team Track, Service Center, Quality Center • Experience working with financial market data feeds from a variety of exchanges/contributors. • Strong knowledge of global markets • Experience working with GEDA

Work Function

System Administration

Industry

Information Technology

Education

  • B.E / B.Tech


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