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Mphasis - Technical Writer


Technical Writer
Bangalore, Karnataka, India
7 - 10 Years
7 - 12 LPA


Job Description

Technical Writer with 7+ Years of experience in IT and good knowledge in ITSM, understanding business, business requirements with Infrastructure knowledge. Technical Skills: Producing high-quality documentation that is appropriate for its intended audience. Organize and write supporting documents for Applications/Process. Use drawings, diagrams, animation, and charts that increase users’ understanding. Gather usability feedback from customers, service owners, and developers. Revise documents as new issues/update arise. Working with internal teams on process and documentation requirements. Proven working experience in technical writing of software documentation/Process Documentation. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English. Strong working knowledge of Microsoft Office, Hands On Experience in Building technical VISIO Diagrams. Basic familiarity with the SDLC and software development. Perform tasks as described by TechDocs point of contact. Diligently pursue a completion of the final work product in line with deadlines given. Take a proactive approach to task concerns, questions, and roadblocks, as well as overall workload. Produce high quality documentation (including procedures and runbooks) with attention to detail, meeting TechDocs standards. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Work with internal SMEs to obtain in-depth understanding of systems or processes and document the details using standardized templates. Track tasks and status updates in ServiceNow ticketing system. (Using Work In Progress status to reflect time spent on each ticket.) Process Skills: Knowledge in Banking Environment. Clear understanding of ITIL concepts. Good on in Microsoft Suites, VISO,SharePoint. Behavioral Skills: Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction. Train and coach members of project groups to ensure effective knowledge management activity. Qualification: Education qualification: Graduation - Any stream

Work Function

Product Management


Information Technology


  • B.E / B.Tech


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